Anonymized · India & export markets
Multi-plant export group connects documents, quality, and batch records
Pharmaceutical manufacturing — multi-site export
An anonymized multi-plant group serving export customers needed one quality story across sites—without paying seat taxes as headcount grew.
These stories are anonymized composites for illustration. They do not name customers or publish commercial figures. Your results depend on scope, validation, and how your teams operate.
Challenge
Each plant had partial tools. Deviations and CAPA did not connect cleanly to controlled documents. Batch packs stayed paper-heavy. Adding users across sites made legacy commercial models painful.
Approach
- Standardized on Novaqis DMS and QMS with shared Admin identity across sites
- Introduced BRM for electronic batch execution at the pilot plant
- Used AuditLens to rehearse customer audits with connected evidence
Outcomes
- One login and licensing model across plants
- Quality holds and document impact visible in the same conversation
- Pilot plant reduced binder chase for batch narratives
Modules in this story: Admin, DMS, QMS, BRM, AuditLens.